About American IT Experts
Led by an operator, not a salesperson.
American IT Experts is a U.S.-led IT services and software company. It is led by someone with more than 15 years of experience running production support, incident response and service delivery in large organizations.
Our approach
Experience from running services that could not fail
That background shapes how we work with every client, large or small. We write things down, name an owner, and fix the cause of a problem instead of only closing the ticket.
We are a remote-first company. Coverage hours, escalation contacts and reporting are agreed with you in writing before work starts.
We also build software, AI agents and chatbots, and support CRM platforms, with the same habits: a clear scope, an early demo, and documentation you keep.
- A named owner for every issueNothing sits in a shared inbox waiting for someone to notice it.
- Fix the cause, not only the ticketRepeat problems get a root cause analysis and a tracked corrective action.
- Runbooks over heroicsProcedures are written down, so support does not depend on one person's memory.
- Plain-language reportingYou see what broke, what we did, and what changes next.
What to expect
How we communicate
Certificates and training
Learning that supports our client work
Alongside hands-on operations experience, we invest in training across accounting systems, digital marketing and CRM platforms.
- Odoo AccountingCertificate in accounting on the Odoo platform.
- Google Digital GarageTraining in digital marketing fundamentals.
- Meta BlueprintMeta marketing certification training.
- HubSpot Marketing MasteryHubSpot marketing training.
Company details
Who you are hiring
Plano, TX 75023, USA
Let's talk about your systems.
Send a short note about what you run and what keeps breaking. We will tell you where we would start.